Privacy Policy
Privacy Statement – Brivano
At Brivano, we value our customers' privacy. This privacy statement explains how we collect, use, store, and share your personal data when you visit our website or make a purchase.
Contact details
Company name: Brivano
Business address: Almere
Email address: info@brivano.nl
Chamber of Commerce number: 81792239
If you have any questions about this privacy statement or would like to make a request regarding your data, please contact us using the information above.
1. Personal data that we process
Device information
Purpose: To display the website correctly and to analyze usage for optimization.
Collected via: cookies, log files, pixels, tags.
Data: IP address, browser version, time zone, information about interaction with the website (e.g. pages visited, search terms).
Sharing with third parties: Shopify, Google Analytics.
Order information
Purpose: Processing orders, payments, shipping, customer service, fraud control.
Data: name, billing and shipping address, email address, telephone number, payment information (such as credit card details).
Collected via: direct provision by user.
Sharing with third parties: Shopify (web store platform), payment providers and carriers.
Customer service information
Purpose: To support customers with questions or complaints.
Data: name, email address, telephone number (if applicable) and content of communication.
Collected via: direct contact.
2. Minors
Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children. If you believe we have inadvertently received information from a child, please contact us.
3. Sharing personal data
We only share your data with third parties that are necessary to provide our services, such as:
Shopify: platform for online stores. Read the Shopify privacy policy.
Payment providers: for processing payments.
Shipping services: for delivering orders.
Legal authorities: where required by law.
4. Targeted advertising
We also use your data for marketing purposes, such as:
Google Analytics: Insights into website usage. Opt out via this link.
Shopify Audiences and advertising partners: To provide ads that are relevant to you.
General: https://optout.aboutads.info
5. Legal bases (GDPR – EU/EEA)
We process personal data on the basis of:
Your consent
The execution of an agreement
Legal obligation
Legitimate interest
Protection of vital interests
Execution of a task of general interest
You can submit a request via info@brivano.nl. You also have the right to file a complaint with the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl
8. Cookies
Our website uses cookies for functional, analytical, and marketing purposes. On your first visit, we will inform you via a cookie banner. You can manage cookies through your browser settings or via the [cookie settings page], if available.
9. Do Not Track
Our website does not currently respond to "Do Not Track" signals because there is no uniform standard for doing so.
10. International data transfer
Your data may be processed outside of Europe, including in the US and Canada (via Shopify). Shopify is GDPR compliant. See: Shopify's GDPR Whitepaper
11. CCPA (for California residents)
If you reside in California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, correct, or delete your information.
Requests can be submitted via info@brivano.nl.
12. Changes
We reserve the right to amend this privacy statement. The most current version is always available at www.brivano.nl/privacyverklaring.
13. Complaints
Do you have a complaint about our privacy policy or the processing of your data? Please contact us at info@brivano.nl. You also have the right to file a complaint with the Dutch Data Protection Authority.
Collapsible content
How can I track my order?
How can I track my order?
Follow your order on our Track & Trace page
What payment methods are there?
What payment methods are there?
At Brivano, paying is always easy and secure. We accept iDEAL, Bancontact, credit cards, and Klarna. With Klarna, you can choose to pay immediately, pay later, or pay in installments. All our payments are secured with TLS encryption, so you can shop worry-free.
What are the shipping costs?
What are the shipping costs?
Free shipping on all orders.
How long will it take for my order to be delivered?
How long will it take for my order to be delivered?
We aim to get your order to you as quickly as possible. The average delivery time is between 7 and 14 business days, depending on the product and the supplier.
There's a key reason for this: at Brivano, we consciously choose a more sustainable approach. Instead of fast shipments with a large environmental footprint, we work with a made-to-order and optimized shipping system . This means products are only shipped after you place an order. This prevents excess inventory, wasted resources, and unnecessary returns.
We also often combine shipments to reduce the number of transport movements, which helps lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can offer you unique products at a competitive price.
We greatly appreciate your patience and promise the wait will be worth it.
What is the return policy?
What is the return policy?
View our returns policy here .
If you have any questions, please contact us via the contact form below or via info@brivano.nl