Privacy Policy

Privacy Statement – Brivano

At Brivano, we value our customers' privacy. This privacy statement explains how we collect, use, store, and share your personal data when you visit our website or make a purchase.

Contact details

Company name: Brivano
Business address: Almere
Email address: info@brivano.nl
Chamber of Commerce number: 81792239

If you have any questions about this privacy statement or would like to make a request regarding your data, please contact us using the information above.


1. Personal data that we process
Device information

Purpose: To display the website correctly and to analyze usage for optimization.
Collected via: cookies, log files, pixels, tags.
Data: IP address, browser version, time zone, information about interaction with the website (e.g. pages visited, search terms).
Sharing with third parties: Shopify, Google Analytics.

Order information

Purpose: Processing orders, payments, shipping, customer service, fraud control.
Data: name, billing and shipping address, email address, telephone number, payment information (such as credit card details).
Collected via: direct provision by user.
Sharing with third parties: Shopify (web store platform), payment providers and carriers.


Customer service information
Purpose: To support customers with questions or complaints.
Data: name, email address, telephone number (if applicable) and content of communication.
Collected via: direct contact.

2. Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children. If you believe we have inadvertently received information from a child, please contact us.

3. Sharing personal data

We only share your data with third parties that are necessary to provide our services, such as:

Shopify: platform for online stores. Read the Shopify privacy policy.

Payment providers: for processing payments.

Shipping services: for delivering orders.

Legal authorities: where required by law.

4. Targeted advertising

We also use your data for marketing purposes, such as:

Google Analytics: Insights into website usage. Opt out via this link.

Shopify Audiences and advertising partners: To provide ads that are relevant to you.

Opt out of personalized ads:

Facebook , Google and Bing

General: https://optout.aboutads.info

5. Legal bases (GDPR – EU/EEA)

We process personal data on the basis of:

Your consent

The execution of an agreement

Legal obligation

Legitimate interest

Protection of vital interests

Execution of a task of general interest

You can submit a request via info@brivano.nl. You also have the right to file a complaint with the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl

8. Cookies

Our website uses cookies for functional, analytical, and marketing purposes. On your first visit, we will inform you via a cookie banner. You can manage cookies through your browser settings or via the [cookie settings page], if available.

9. Do Not Track

 Our website does not currently respond to "Do Not Track" signals because there is no uniform standard for doing so.

10. International data transfer

 Your data may be processed outside of Europe, including in the US and Canada (via Shopify). Shopify is GDPR compliant. See: Shopify's GDPR Whitepaper


11. CCPA (for California residents)

If you reside in California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, correct, or delete your information.
Requests can be submitted via info@brivano.nl.


12. Changes

We reserve the right to amend this privacy statement. The most current version is always available at www.brivano.nl/privacyverklaring.

13. Complaints

Do you have a complaint about our privacy policy or the processing of your data? Please contact us at info@brivano.nl. You also have the right to file a complaint with the Dutch Data Protection Authority.

 

 

Collapsible content

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Hoe kan ik mijn bestelling volgen?

Volg je bestelling op onze Track & Trace pagina

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Welke betaalmethoden zijn er?

Bij Brivano reken je altijd eenvoudig en veilig af. We accepteren iDEAL, Bancontact, creditcards en Klarna. Met Klarna heb je de keuze om direct te betalen, achteraf te betalen of gespreid te betalen. Al onze betalingen zijn beveiligd met TLS-versleuteling, zodat je zorgeloos kunt winkelen.

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Wat zijn de verzendkosten?

Gratis verzending op alle bestellingen vanaf 30 euro.

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Hoe lang duurt het voordat mijn bestelling wordt geleverd?

Wij streven ernaar om je bestelling zo snel mogelijk bij je te krijgen, de gemiddelde levertijd bedraagt tussen de 10 en 14 werkdagen, afhankelijk van het product en de leverancier.

Dit heeft een belangrijke reden: bij Brivano kiezen we bewust voor een duurzamere aanpak. In plaats van snelle verzendingen met een grote ecologische voetafdruk, werken we met een "made-to-order" en "optimized shipping" systeem. Dit houdt in dat producten pas worden verzonden nadat jij een bestelling hebt geplaatst. Hierdoor vermijden we overtollige voorraad, verspilling van grondstoffen en onnodige retourzendingen.

Bovendien combineren we vaak verzendingen om het aantal transportbewegingen te verminderen, wat helpt om CO₂-uitstoot te verlagen. Met deze aanpak dragen we bij aan een duurzamere wereld én kunnen we jou unieke producten aanbieden tegen een scherpe prijs.

We waarderen je geduld enorm en beloven dat het wachten het waard zal zijn.

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Wat is het retourbeleid?

Bekijk hier ons retourbeleid.

Mochten er nog vragen zijn neem dan contact op via het onderstaande contactformulier of via info@brivano.nl

Contactformulier