Right of withdrawal
At Brivano, we believe it's important that you are satisfied with your purchase. Therefore, as a consumer, you have the legal right to revoke your order within 14 days of receipt without stating a reason.
Do you want to exercise your right of withdrawal? Please fill out the form below. After receiving your request, we will send you a confirmation as soon as possible and inform you about the next steps for returning your order.
Please note: the product should be returned unused and in its original condition, if reasonably possible. For some products, exceptions to the right of withdrawal may apply. Please consult our return and withdrawal conditions for more information.
Do you have any questions? Feel free to contact our customer service. We are happy to help you.
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How can I track my order?
How can I track my order?
Follow your order on our Track & Trace page
What payment methods are there?
What payment methods are there?
At Brivano, paying is always easy and secure. We accept iDEAL, Bancontact, credit cards, and Klarna. With Klarna, you can choose to pay immediately, pay later, or pay in installments. All our payments are secured with TLS encryption, so you can shop worry-free.
What are the shipping costs?
What are the shipping costs?
Free shipping on all orders.
How long will it take for my order to be delivered?
How long will it take for my order to be delivered?
We aim to get your order to you as quickly as possible. The average delivery time is between 7 and 14 business days, depending on the product and the supplier.
There's a key reason for this: at Brivano, we consciously choose a more sustainable approach. Instead of fast shipments with a large environmental footprint, we work with a made-to-order and optimized shipping system . This means products are only shipped after you place an order. This prevents excess inventory, wasted resources, and unnecessary returns.
We also often combine shipments to reduce the number of transport movements, which helps lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can offer you unique products at a competitive price.
We greatly appreciate your patience and promise the wait will be worth it.
What is the return policy?
What is the return policy?
View our returns policy here .
Do you have questions about the right of withdrawal?
Do you have questions about the right of withdrawal?
On this page, you can easily exercise your statutory right of withdrawal. Do you have questions about the cooling-off period, returning your order, or the applicable conditions? Please check our frequently asked questions or contact our customer service. We are happy to help you further.
If you have any questions, please contact us via the contact form below or via info@brivano.nl